Privacy policy.

Last Updated: Mar 31, 2025

At In Ink (“we,” “us,” or “our”), we care deeply about your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have about it. By using In Ink, you agree to the collection and use of information in accordance with this Policy.

1. Information We Collect

  • Account Details: When you sign up, we collect your name, email address, and other basic info.

  • Order Information: This includes the names and addresses of recipients, plus any messages you ask us to write and mail.

  • Payment Details: We partner with third-party payment processors. We don’t store your full credit card or bank info; any sensitive details stay with our payment processor.

  • Usage Data & Analytics: We may automatically collect things like your device information or browsing activity to help improve our service and user experience.

2. How We Use Your Information

  • To Fulfill Orders: We write and mail your messages using the recipient info you provide.

  • To Communicate with You: We might send you updates, confirmation emails, or respond to your questions.

  • To Improve In Ink: We use analytics tools to understand how people interact with our site and to make it better.

  • Legal Obligations & Compliance: We may use or disclose your data if required by law.

3. Sharing Your Information

We don’t sell your personal information—ever. We do share certain information with:

  • Order Fulfillment Partners: To actually write, print, and mail your letters.

  • Payment Processors: So you can pay for services securely.

  • Analytics Services: To understand how users interact with In Ink.

  • Service Providers: We may use third-party companies to support or enhance our operations (e.g., email and customer service tools).

These providers only get the data they need to do their jobs on our behalf.

4. Your Choices

  • Access & Update: You can log in to your account to review or change your information at any time.

  • Delete Your Data: You can request we delete your account and personal data (unless we’re required by law or legitimate business interests to keep it).

  • Opt-Out of Emails: You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link.

5. Security

We use reasonable measures to protect your information from unauthorized access or disclosure. However, no method of transmission or storage is 100% secure, so we can’t guarantee its absolute security.

6. Data Retention

We keep your information as long as it’s needed for business or legal obligations. After that, we securely delete or anonymize it.

7. Children’s Privacy

Our service isn’t designed for anyone under 18. If we learn we’ve collected information from someone under 18 without parental consent, we’ll delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. If we make big changes, we’ll let you know by posting a notice on our site. Continued use of In Ink after any changes means you agree with the revised Policy.

9. Contact Us

If you have any questions or feedback about this Privacy Policy—or want to exercise your data rights—please email us at support@inink.ai. We’d love to help.

Thank you for choosing In Ink!
 We hope this Policy helps you understand how we handle your information and keep it safe.